There comes a time as a business owner that you need to take a step back and assess your customer service operations. At the end of the day, are you doing everything possible to service your customers? In some cases, you may not be living up to your potential, thereby leading some of your customers to go elsewhere for their specific products and/or services. Given there is a chance that you think your business is as good as it can be, having those outside your business assess things is not a bad idea. This is why offering customers the opportunity…